OC24 White Papers

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OC24 White Papers (View All Report Types)

How to Achieve a 3X ROI with Slack sponsored by Slack WHITE PAPER: Today's new remote reality makes collaboration tools more important than ever. In this white paper, learn about a study conducted by Forrester Consulting on behalf of Slack which zeroed in on the benefits teams saw after switching to Slack. Posted: 18 Jan 2024 \| Published: 02 Dec 2023 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Messaging Security \| Messaging Software \| Unified Messaging \| Unified Messaging Systems

The Proven Financial Benefits of SIP Trunk Consolidation sponsored by Siemens Enterprise Communications WHITE PAPER: In this paper, we’ll introduce the mechanisms of cost savings with SIP trunk consolidation, using Siemens Enterprise Communications’ OpenScape Exchange overlay solution. Posted: 22 Sep 2010 \| Published: 22 Sep 2010 TOPICS: CIOs \| Communications Networks \| Communications Systems \| Cost Benefit Analysis \| ROI \| SIP

SAP Business Communications Management Rapid-Deployment Solution sponsored by SAP America, Inc. WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits. Posted: 24 Mar 2011 \| Published: 24 Mar 2011 TOPICS: Business Management \| Communications Systems \| Contact Centers \| CRM \| Customer Service \| IP Contact Centers \| IP Telephony \| SAP (Product)

Tripwire IT Security and Compliance Automation Solutions: Empowering IT Security sponsored by Tripwire, Inc. WHITE PAPER: View this informative white paper to learn how you can improve your IT security practices. Uncover some of the toughest challenges to maintaining Confidentiality, Integrity, and Availability (CIA). Uncover the sensitive data that needs protection as well as security policies and controls that could lead to a false of security. Posted: 26 Sep 2012 \| Published: 26 Sep 2012 TOPICS: Access Control \| Access Rights \| Compliance Best Practices \| Compliance Software \| Data Security \| IT Services \| IT Systems \| Security \| Security Threats

The New World of IP Multicasting sponsored by Avaya WHITE PAPER: This resource examines the complexity of IP multicasting and an approach to overcome these limitations – delivering new levels of performance, scalability and resiliency to IP multicasting. Posted: 09 Sep 2013 \| Published: 30 Apr 2013 TOPICS: Communications Networks \| Communications Systems \| IP Networks \| IP Telephony \| Network Management \| Unified Messaging Systems

Beyond Business as Usual: The Mega Shift Toward Social Communications sponsored by IBM WHITE PAPER: Discover how integrating social software with communications is transforming the modern workplace, maximizing the potential of human capital, and generating value for businesses worldwide. Posted: 09 Apr 2013 \| Published: 02 Oct 2012 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Software \| Communications Systems \| Content Management \| Information Management \| Mobile Workers \| Remote Users \| Social Computing \| Social Networking \| Unified Messaging \| VoIP

IT Transformation Consulting Services: Align your technology direction sponsored by Hewlett Packard Enterprise WHITE PAPER: This brief resource introduces an IT transformation consulting service as a means of achieving effective, value-driven change. Read on now to learn how you can ensure business and IT alignment, spur business growth, and more. Posted: 09 Oct 2013 \| Published: 31 May 2012 TOPICS: Business IT Alignment \| Business Management \| Business of Information Technology \| Business Performance Management \| Business Process Management \| CIOs \| IT Best Practices \| IT Departments \| IT Governance \| IT Management \| IT Systems

Leadership and Technology: Mobility and bring-your-own-device insights for Midsize Businesses sponsored by Cisco Systems, Inc. WHITE PAPER: This informative white paper examines the power of mobile computing as part of the midmarket enterprise's unified communications platform, analyzing how you can utilize enterprise mobility effectively without increasing the pressure on IT. Posted: 26 Jun 2014 \| Published: 26 Jun 2014 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Diagnostic and Test Equipment \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Mobile CRM \| Mobile Device Management \| Mobile Device Management Software \| Mobile IP \| Mobile Middleware \| Mobile Payments \| Mobile Workers

Boost IT Visibility & Value with Service Catalog sponsored by ServiceNow WHITE PAPER: Find out how creating a great service catalog can help prove the value of IT, and why many consider it fundamental. Posted: 19 May 2014 \| Published: 30 Apr 2013 TOPICS: IT Asset Management \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| IT Systems \| ITIL

Vendor Landscape: Video Conferencing sponsored by Avaya WHITE PAPER: This resource takes an in-depth look at the videoconferencing (VC) vendor marketplace, as well as must-have VC capabilities and features. Also inside, find a side-by-side comparison of VC vendor strengths and weaknesses. Posted: 12 Aug 2013 \| Published: 12 Aug 2013 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Systems \| Unified Messaging \| Vendor Selection \| Vendors \| Video Chat Software \| Video Telephones \| Videoconferences \| Videoconferencing Hardware \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Systems