EGUIDE:
In this case study, learn how Sime Darby Industrial's inService Suite has returned more than 100,000 hours to the company in a digitisation initiative that has improved efficiency and customer engagement.
WHITE PAPER:
This white paper discusses the increased demand placed on financial services organizations to improve their straight-through processing (STP) levels across all business units.
WHITE PAPER:
Crystal Reports Server software offers small businesses and mid size companies a proven reporting and dashboard solution on a single server. It addresses the complete reporting process – from data access and report and dashboard design to report management and delivery, including content integration with portals and enterprise applications.
WHITE PAPER:
In this white paper, Rajesh K. Gupta, Electronic Arts' senior manager of applications for business intelligence (BI) and data services, explains how EA avoids many costly problems due to timely data access. Read this now to gain insight into how EA deployed job scheduling software and what benefits it reaped by doing so.
PRESENTATION TRANSCRIPT:
Find out how implementing user service alignment in your organization allows IT to become a revenue driver, lowers resource costs, maximizes infrastructure utilization, and achieves true BSM.
WHITE PAPER:
Increasing cost controls and unpredictable cost increases are leading many enterprises to rethink how they support their business-to-business (B2B) operations. As a result, many enterprises are choosing to outsource B2B integration by partnering with a managed services provider.
CASE STUDY:
"We wanted to monitor the IT infrastructure through the eyes of the business, not the IT department," said Oguz Bayrakdar, IT project manager for TEB, a large Turkish bank. In this case study, discover how TSB implemented business service management (BSM) and application performance management (APM) software to achieve that goal.
PRESENTATION TRANSCRIPT:
This presentation transcript explores how IT pros can better align their departments with the scope of the business. Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems.
WHITE PAPER:
In this informative white paper, learn why automated management of the virtual data center -- backed by business service automation (BSA) tools -- can help you reduce IT complexity, risk, and cost. Discover a variety of tools that will automate and simplify management processes.